Shipping Policy

Processing Time

Order processing typically takes 7-15 business days (excluding weekends and holidays). Processing includes payment verification, preparation, quality check, and packaging.

Estimated Delivery Time (Not Guaranteed)

• United States: 7-12 business days (typical)
• Europe: 8-15 business days (typical)
• Other regions: varies by destination and customs

Shipping & Tracking

Once shipped, you will receive an email with your tracking number and a tracking link. Tracking updates may be limited in some regions or during customs processing.

Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.

We are not responsible for lost/undelivered packages caused by incorrect address information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in product or shipping prices.

Shipping Issues

Delivered but Not Received

If tracking shows "delivered" but you did not receive the package, please check with household members, neighbors, building management, and your local carrier. If needed, contact us with your order number.

Damaged Packages

If your package arrives damaged, contact us within 3 days of delivery with clear photo/video evidence.

Significant Delays

If a shipment is significantly delayed, we can assist with carrier inquiries. However, shipping delays caused by carriers/customs are not eligible for refunds.